Recognition of Excellence in Customer Service
UK Engage are proud to share that we have been shortlisted for the Customer Service Team of the Year – SME award at the upcoming PrintWeek Awards. This nomination stands as a testament to our unwavering commitment to delivering exceptional service and recognises further, our pursuit of customer service excellence.
The shortlisting for Customer Service Team of the Year – SME, supports our dedication to providing outstanding service in the dynamic landscape of the elections and ballots industry, where we are recognised for consistently going above and beyond, to meet and exceed the expectations of both our returning loyal customers, and also those who are new.
Our success at UK Engage is supported by our unwavering commitment to customer satisfaction in addition to many other positive factors that keep our customers returning year after year. We understand that exceptional service is about creating positive, lasting impressions by anticipating and meeting the unique needs of each client.
Following completion of each client’s election or ballot, we collect feedback as part of our customer service methodology, upon which we use to continually review and improve our processes. Customer service is at the heart of what we do and embedded in our organisational culture ensuring we provide the best possible service in the industry to set us apart from our competitors. We look to achieve an overall customer service rate of greater than 90% in combined Good and Excellent categories.
We are the only election services supplier in the UK to hold the “Customer Service Excellence” Standard which is the Cabinet Office standard used to measure customer engagement and satisfaction and our processes are documented as part of our ISO procedures.
Our investment in employee development, training, and fostering a positive work environment has undoubtedly contributed to the team’s success. A united and motivated workforce is a key ingredient in consistently delivering exceptional customer service.
As the anticipation builds for the PrintWeek Awards night, UK Engage looks forward to celebrating alongside industry peers and competitors. The nomination for Customer Service Team of the Year – SME is not just an acknowledgment of our achievements, but a catalyst for future endeavours. We would like to thank all of our customers who have contributed to helping us on our way to this great achievement with their fantastic feedback and reviews!
UK Engage offer fully managed election and AGM services. We are an experienced election services provider, with a dedicated team of election professionals delivering elections and AGMs (AMMs) daily. Both postal and online services can be provided as part of our ISO9001 and ISO27001 certifications. Contact us on 0161 209 4808 to discuss your needs.