For membership organisations wishing to outsource the management of their internal election processes, it is essential that their chosen provider can meet certain performance standards. We look at how membership organisations can have confidence in election service providers through their accreditations.
Why Choosing the Right Election Services Provider Matters
Elections are pivotal moments that require precision, transparency, and trust. The right election services provider ensures seamless execution, safeguarding the integrity of the process. From handling voter registration to ballot distribution and counting, their expertise can prevent costly errors, data breaches, or procedural missteps. A reliable provider prioritises compliance with industry standards, like ISO certifications, while offering robust data security and accessible customer support. By choosing a high-quality partner, organisations foster confidence among voters and stakeholders, ensuring elections are fair and well-organised.
Confidence in Quality
The ISO 9001 certification is internationally recognised as the most established quality framework, focussed on increasing efficiencies, preventing errors and improving customer service. Membership organisations that want to ensure that quality is at a consistently high level should seek an election services provider that holds this standard. Election materials (such as candidate statements, nomination forms, ballot packs and membership communications), have to be 100% right and election timelines have to be adhered to if an election is to run smoothly.
Confidence in Security
In any given election membership organisations will have to entrust personal data about its members to an election service provider. Therefore, it is crucial that your chosen provider can ensure that the management and security of this data, along with financial information and intellectual property, meets certain security criteria. ISO 27001 is the standard for information security management; this standard is a crucial requirement for membership organisations looking to outsource election processes with an external independent scrutineer.
Confidence in Customer Service
Working with an election services provider that can not only offer consultation services but also implement all aspects of an internal election process, can make a huge difference to the success of an election. The ISO 9001 standard incorporates customer service, however some election services providers ensure that good customer service is an inherent part of their service offering and indeed their company culture, opting for an additional accreditation such as the CSE (Customer Service Excellence) standard. Election services providers that work hard to achieve additional accreditations often deliver greater value as they are committed to working with membership organisations to exceed their expectations.
Confidence in Performance
In order to achieve excellent customer service, election service providers must invest in their staff. The Investors in People (IIP accreditation), is a management framework for high achieving performance through people. By championing best practices in people management and equipping their organisations with the people and tools to succeed, election services providers can offer membership organisations a more hands-on, personal service. With all staff trained using the same methods, membership organisations can ensure consistency across the workforce.
How UK Engage Meets the Highest Standards
At UK Engage, we pride ourselves on delivering election services that are both dependable and innovative. With ISO 9001 and ISO 27001 certifications, we ensure the highest levels of quality management and data security. Our team tailors solutions to your unique electoral requirements, from expertly managing ballots to offering accessible voting options. By focusing on transparency, compliance, and customer satisfaction, we’re committed to fostering trust and delivering results that exceed expectations. Your election’s success is our priority.
Tel: 0345 293 5555
Email: enquiries@uk-engage.org