We are pleased to announce that having retained our Customer Service Excellence standard in June 2015, following a rigorous three-year re-assessment process, we have been granted an additional award for further improvements to our customer service.
During a recent assessment we secured CSE Compliance Plus, for our extended efforts to provide customer-focused election services to local authorities.
Compliance Plus means that we have surpassed the level that must be achieved in all areas to get the award and reached a higher standard in two specific areas;
- “Using customer insight to inform policy and strategy and to prioritise service improvement activity” and;
- “Interacting within wider communities and demonstrating ways in which we support those communities”
Stephen Power, Services Director, commented on the work carried out in order to achieve Compliance Plus. “As part of our commitment to CSE we annually carry our customer satisfaction surveys. We then use the feedback given to improve our service, making sure we evolve and adapt to our customers’ changing needs. We are also making improvements in relation to Corporate Social Responsibility, working with communities and charities which have a close affinity with staff and customers alike.”
Furthermore, in his official report Michael Lynch, Lead Assessor, said:
“Putting the customer at the heart of everything they do is obviously part of the vision from senior management at UK Engage; it has also permeated through to all staff within the organisation. Staff interviewed came across as being extremely contented and passionate in relation to working at UK Engage and appeared to be firmly committed to providing a highly effective service to their many clients”.