North East Ambulance Service NHS Foundation Trust



The North East Ambulance Service NHS Foundation Trust (NEAS) provides an Unscheduled Care Service to respond to emergency calls, plus a Scheduled Care service that provides pre-planned non-emergency transport for patients in the region. Operating across Northumberland, Tyne and Wear, County Durham, Darlington, and Teesside, it is governed by a Council that plays a key role in taking it forward and ensuring it is meeting the needs of its communities.

Democratic Project:

The North East Ambulance Service NHS Foundation Trust’s Council of Governors is determined by an election process.  The role of a Governor is important as they will gather views from members to give them a voice at the highest level of the organisation. The NEAS Council of Governors is made up of members from four public and four staff constituencies. A total of 25 seats are available across the eight constituencies.


UK Engage developed a nomination process to suit NEAS. This included an online nomination platform where members could apply to be a candidate for election, which was accessible via a link in a personalised email. For members who preferred a more traditional method, a paper form was designed to send to members in the post. To encourage nominations, a postcard was also produced and sent to members at the start of the process.  Two postal voting packs were designed, printed and posted – one for staff and one for public members. All members were then given the choice to return the completed postal pack or to vote online, using a unique security code.


The team at The North East Ambulance Service NHS Foundation Trust was very happy at the expert service provided by UK Engage, especially the support provided by their dedicated account manager. 83% of constituencies elected Governors to the Council and 91% of seats were filled.

Client Testimonial

“Our account manager provided an excellent service and guided us seamlessly through the whole process. Nothing was too much trouble.

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